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What is the cancellation policy?
You can cancel up to 21 days before the date of your visit with no penalty. If you provide less than 21 days notice, your school will be invoiced for a cancellation fee of $75. This invoice must be paid before you or another teacher from your school can register for the program again.
How do I cancel?
If you need to cancel, please call us at 716.270.8276 as soon as possible. The sooner you call, the more likely it will be that we can find you another date for your visit. If you must cancel your tour due to weather, please try to call before 9:00 a.m..
What happens in the event of a school weather cancellation or emergency cancellation on the tour day?
There is no penalty for cancellation if school is cancelled for any reason. We will do our best to schedule you for an alternate date. Please try to call before 9:00 a.m. to report a weather cancellation.
What is the late arrival policy?
Please make every effort to arrive 5-10 minutes before your scheduled tour time.
If you are going to be late, please call us at 716.270.8276 as soon as possible.
The Gallery is unable to extend tour times to accommodate late arrivals. Your tour will end at the scheduled end time. A group arriving more than 20 minutes past the start time of their tour cannot be given a guided tour.
Who gives your tours?
Our tours are given by Gallery-trained docents. These wonderful people volunteer their time on a weekly basis to give our school tours. Some of them drive from as far away as Niagara Falls or even Canada to fulfill their tour commitments. They undergo an intensive six-month training period where they learn about art history, our collection, and interactive tour techniques at age-appropriate levels. They receive ongoing training about our continually growing collection and other pertinent topics. Without them, we could not run our school programs!
We want our volunteers to feel appreciated—that is how we keep them active and enthusiastic. Your consideration for their commitment is an important part of that appreciation. Cards or thank-you letters are posted in our docent lounge for everyone to see.
Why is your group size limited to fifteen students?
If a group is larger than fifteen students, some spaces in the Gallery are difficult to enter. When viewing works of art, it is difficult both to see and to hear if your group has more than fifteen students with chaperones. As a result, we take your total group size and divide by fifteen to arrive at the number of docents we will need to schedule for your visit. If you arrive with far more students than you indicated, your group size will be too large. If you arrive with a far lower number of students, docents may have traveled quite a distance for nothing.
What should I do if I have students with special needs, such as wheelchairs?
When scheduling your tour, please alert our Group Tours Coordinator about any students who have special needs so we can better accommodate your group.
How many chaperones can I bring?
School groups will be admitted to the museum ONLY if they have the required number of chaperones: 1 adult per 15 students for grades K-12.
How should I prepare my chaperones?
Please review the Guidelines For Tour Chaperones with your chaperones and tell them they can enhance the success of the tour, and thus the amount of learning that can take place, if they show active interest in the works of art, and keep their eyes on the students as well. When students see adults modeling appropriate museum behavior, they are more likely to behave well themselves. It is NOT helpful if chaperones chat amongst themselves, wander off, use cell phones during the tour, or look bored and unhappy.
What facilities for lunch are there at the Gallery?
The Gallery has NO LUNCH FACILITIES. In good weather, Delaware Park is a nice place for a bagged lunch and is very close to the Gallery.
Directions for using First Student (formerly Laidlaw)
We encourage you to use First Student.
Directions for Other Bus Scheduling
Schedule your bus through your district or a private bus company.
Your district or bus company must invoice the Albright-Knox Art Gallery after the date of your tour in order to receive payment for your buses up to $135 per bus. Any additional costs are the responsibility of the school or district.
Please advise your district or bus company to send all invoices to:
Albright-Knox Art Gallery
Accounts Payable
1285 Elmwood Avenue
Buffalo, New York 14222-1096
or fax to: 716-882-8773
or e-mail to: bcummings@albrightknox.org
Your district or bus company will receive payment for your buses up to $135 per bus (American funds). For questions about invoices or reimbursements, please call 716.270.8253.