Skip to Main Content

Jobs

Our Albright-Knox team is made up of people who are passionate about art and who work hard to serve our audiences and help fulfill our mission.

How to Apply

The Albright-Knox is currently hiring for the following position. Please follow the link under the open position to apply for that job. You may apply for multiple positions. No telephone inquires or general/unsolicited resumes, please.

Director of Communications and Community Engagement (Full-Time)

About the Albright-Knox Art Gallery

Founded in 1862 as The Buffalo Fine Arts Academy, the Albright-Knox Art Gallery is the sixth-oldest museum in the United States and one of the oldest anywhere dedicated to modern and contemporary art. As one the most prominent cultural institutions in Western New York, the Albright-Knox serves tens of thousands of students, families, tourists, and art lovers each year.

In 2019, the museum broke ground on a transformative campus development and expansion project. Upon completion of construction, the museum will reopen in 2022 as the Buffalo AKG Art Museum. At the same time, the museum has been engaged in a wholesale reevaluation of its institutional identity, with a particular focus on making the Buffalo AKG a more inclusive, diverse, equitable, and accessible institution.

One important element of this effort is the centralization of the museum’s communications and community engagement efforts in the new Communications and Community Engagement Department (previously the Communications Department). This change was made in recognition of the inherent connection between internal communications, public-facing communications, community engagement, marketing, and public programming across the breadth of the museum’s departments. The Communications and Community Engagement Department develops and implements the museum’s communication strategies interventions, and in partnership with other departments coordinates the museum’s community engagement efforts.

Reporting Relationships

The Director of Communications and Community Engagement reports to the Director. As a member of the Leadership Team, the Director of Communications and Community Engagement is an active participant in high-level discussions about museum operations, finances, facilities planning, and strategic decision-making. The Director of Communications and Community Engagement leads a department of three to five staff members who are responsible for the strategic direction for all communications and community engagement efforts. The Director of Communications and Community Engagement also works in close collaboration, as needed, with the Board of Directors, participating in Board meetings and relevant committee meetings.

Position Overview

Communications

The Director of Communications and Community Engagement oversees and develops the museum’s communications and community engagement strategies (including social media, marketing, outreach, branding, and other public-facing endeavors) and collaborates with other departments across the museum to devise and implement an institutional strategy for programs and initiatives related to audience development and community engagement. In consultation with the Director and Communications and Community Engagement Department staff, an immediate goal will be to develop and implement a comprehensive, measurable strategic marketing, communications, and community engagement plan for the opening of the Buffalo AKG Art Museum and the ensuing year of museum operations. The work of the Director of Communications and Community Engagement is guided by the museum’s vision, mission, values, and Strategic Plan, and by the principles of inclusion, diversity, equity, and accessibility, the museum’s organizational commitment to which is codified in the Buffalo AKG IDEA Framework.

An exceptional and courageous communicator and a collaborative strategist, the Director of Communications and Community Engagement develops, oversees and deploys the museum’s media, marketing, identity, and community engagement resources and provides hands-on leadership for communications to and engagements with the media and the public. The Director of Communications and Community Engagement personally represents the museum and communicates its identity, image, mission and vision, objectives, priorities, and position in various external and internal public forums, events, and situations. The candidate for the position is an expert in written and verbal communications with a high level of situational awareness and an ability to work under pressure in an ever-evolving communications landscape.

Community Engagement

The Director of Communications and Community Engagement is a “face of the museum” regionally, nationally, and internationally, and a spokesperson of record along with the museum’s Director and, as needed, other members of the museum’s Leadership Team. Through a positive, can-do approach and attitude, as well as a keen interest in and sensibility toward financial, social, and cultural advancement of the museum, the Director of Communications and Community Engagement sustains existing partnerships and develops new ones, seeking and cultivating opportunities for effectively communicating who and what the museum is and aspires to be. At the same time, the Director of Communications and Community Engagement is a careful and engaged listener who plays a leadership role in guiding the museum towards its aspirations.

The Director of Communications and Community Engagement embraces opportunities for professional development with an eagerness towards learning new skills and tactics and implementing novel approaches to communications and community engagement.

Required Qualifications

  • BA/BS (minimum) in communications, community engagement, marketing, advertising promotion, public relations, or related field
  • Minimum of five (5) years of experience in related field
  • Experience in senior management and demonstrated supervisory and staff development responsibility
  • Results-driven positive attitude with courage to work effectively under pressure as a public representative of the museum
  • Ability to handle challenges and stressful situations gracefully and to respond to tight deadlines effectively, with a sense of humor and positive outlook
  • Excellent time management, organizational, and prioritization skills
  • Exemplary interpersonal, written, and verbal communication skills
  • Demonstrated experience of implementing marketing, communication, and community engagement theory
  • Mastery of Windows Office, including strong working knowledge of Microsoft Word, Excel, and PowerPoint, and proficiency with corresponding Google Workspace software
  • Established media contacts preferred
  • Ability and willingness to work evenings and weekends
  • Arts, cultural, or not-for-profit professional experience highly desirable

Apply for this position online

Membership Engagement Coordinator (Full-Time)

In 2022 the Albright-Knox Art Gallery will emerge from a transformative campus development and expansion project as the Buffalo AKG Art Museum. The museum is engaged in a wholesale reevaluation of its institutional identity, with a specific and dedicated focus on becoming a more diverse, equitable, inclusive, and accessible institution in every respect.

The Membership Engagement Coordinator will play a critical role in ensuring membership grows and transforms along with the campus to be more inclusive and representative of the diverse array of communities the museum is dedicated to serving and supporting. The Membership Engagement Coordinator is responsible for the overall strategy and management of the Albright-Knox Art Gallery’s membership program. Program oversight includes a wide range of acquisition and retention efforts (both print and digital, including the monthly renewal process), managing all outgoing communications to members, and creating content and text for membership collateral material. Additionally, the program includes the development of membership events and promotional event collateral.

A successful Membership Engagement Coordinator will frequently engage with members at all levels (including members of the Board), in person and via various channels of communication, and will steward members toward deeper and more meaningful philanthropic engagement with the museum.

The Membership Coordinator reports to the Manager of Donor Relations.

Duties and Responsibilities

  • With the Manager of Donor Relations, assess existing membership structure to prioritize growth, inclusivity, and meaningful audience diversification. Oversee development and rollout of revised membership program in conjunction with the opening of the Buffalo AKG Art Museum.
  • Develop and implement successful membership sales and upgrade strategies to increase revenue and strengthen long-term sustainability of revenue growth.
  • Assure fulfillment of all member benefits at all donor levels.
  • Act as the primary point of contact for museum members, handling phone and email queries in a timely manner with excellent customer service. Cultivate individual relationships with members, with the goal of connecting them to one another and to the museum in a meaningful way.
  • Assist the team in the facilitation of the museum’s leadership-level membership program.
  • With the Advancement Associate, oversee the timely and efficient coordination of all membership renewals and associated acknowledgements.
  • Collaborate with the Communications and Community Engagement Department to develop and the Publications and Digital Content Department to produce all collateral messaging to members, supporters, and prospects. Draft and edit paper and digital marketing materials.
  • Conceptualize and deploy annual fund campaigns (three each year) in print and digital formats in collaboration with and under the oversight of the Manager of Donor Relations.
  • Significantly contribute to revenue forecasting; analyze membership and annual fund donor base to make data-driven decisions and share relevant insights with the Board’s Advancement Committee.
  • Coordinate and manage membership events and oversee a calendar of events intended to engage and steward members and donors.
  • Work with the Visitor Services and other departments to create a welcoming and engaging museum visitor/member experience. Train staff in on-site membership needs, including registration, renewal, and benefits.
  • Other duties as assigned.

Required Qualifications

  • Two-year college degree required. Four-year degree preferred.
  • Three or more years of experience in Development, Marketing, Customer Service, or a related field, with proven experience in donor/membership relations or client relationships.
  • Superior Raiser’s Edge/Altru skills preferred, including database management and troubleshooting, querying and exporting information, and training other staff on basic procedures.
  • Excellent administrative computer skills, including strong working knowledge of Microsoft Word, Excel, Access, and PowerPoint. Ability to use the Internet fluently for research purposes.
  • Highly developed written and verbal communication skills, with comfort delivering presentations to live and virtual audiences.
  • Strong planning, organizational, and follow-through skills with ability to supervise staff and volunteers.
  • Motivated self-starter with ability to work independently as well as function as part of a dynamic team.
  • Ability to work a flexible schedule, including weekends and evening hours when required.
  • Arts or cultural professional or non-profit experience highly desirable.

Apply for this position online

The Albright-Knox Art Gallery provides equal employment opportunities to all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, genetics or any other legally protected status.

  • A Black man, a white woman, an Asian American woman, and a Latinx man
    About Our Staff
  • Janet Cardiff and George Bures Miller's Telephone Time, 2004
    Contact Us
  • Two Black women and one black man standing in the Sculpture Garden

    Internships

    The Albright-Knox is seeking applications for a paid summer internship in the Education and Community Engagement department.

    Learn More
    Learn More
Back to Top